Print kits (either a fingerprint or inkless wipe kit) will be dispatched within 48 hours of the order placed and paid for. Once the prints are received the item will be made and dispatched within 14 days of receipt of the impression prints. This may take a little longer at busy periods (Christmas, Mother’s day, Father’s day). However, if you do need your item by a specific date then please let me know as I will make every effort to accommodate your request.
For UK customers your finished keepsake jewellery will be sent by special delivery which guarantees next working day delivery by 1pm. It will require a signature and is a tracked service, insuring your item up to £500. Please note that Cutie Keepsakes cannot be held responsible for any lost or delayed packages by Royal Mail. If however, there is a delay in delivery, please get in touch and I will do my best to track your package through Royal Mail and advise on the status. In the unlikely event of a lost parcel, a refund or replacement will be available once Royal Mail has confirmed it is lost. This can take up to three weeks. However, please rest assured that I have been sending packages by special delivery since 2010 and not one has gone missing.
If you are local to Braintree, Essex, you can arrange to collect the item from Cutie Keepsakes.
The Word Art proof will be emailed to you within 48 hours for your approval after you have submitted your words. If you choose an unframed print, it will be posted to arrive within 3 days of proof approval. Framed prints will be sent and tracked by courier service and will arrive up to 5 days of print approval. Please note that frames and mounts may differ slightly to the photos owing to supplier stock at the time.