Payment can be made by PayPal (with or without a Paypal account), all major Credit cards, cheque or cash on collection. Please note that cheque clearance is required before the order process starts and kits are dispatched.
Print kits (either a fingerprint or inkless wipe kit) will be dispatched within 48 hours of the order placed and paid for. Once the prints are received the item will be made and dispatched within 14 days of receipt of the impression prints. This may take a little longer at busy periods (Christmas, Mother’s day, Father’s day). However, if you do need your item by a specific date then please let me know as I will make every effort to accommodate your request.
For UK customers your finished keepsake jewellery will be sent by special delivery which guarantees next working day delivery by 1pm. It will require a signature and is a tracked service, insuring your item up to £500. Please note that Cutie Keepsakes cannot be held responsible for any lost or delayed packages by Royal Mail. If however, there is a delay in delivery, please get in touch and I will do my best to track your package through Royal Mail and advise on the status. In the unlikely event of a lost parcel, a refund or replacement will be available once Royal Mail has confirmed it is lost. This can take up to three weeks. However, please rest assured that I have been sending packages by special delivery since 2010 and not one has gone missing.
The Word Art proof will be emailed to you within 48 hours for your approval after you have submitted your words. If you choose an unframed print, it will be posted to arrive within 3 days of proof approval. Framed prints will be sent and tracked by courier service and will arrive up to 5 days of print approval. Please note that frames and mounts may differ slightly to the photos owing to supplier stock at the time.
Returns and Refunds
You have the right to cancel your order. However, if a fingerprint or inkless wipe kit has been dispatched then a £10 cancellation fee will be incurred. If you have returned your prints and the order is in process then I regret that a refund cannot be issued.
I personally put a great deal of care and attention into each and every item I make and hope you will be delighted with your jewellery, but should a problem occur please contact me and I will do my best to resolve it. Please do check all names, dates submitted on your order form as Cutie Keepsakes cannot be held responsible for misspelling or wrong information.
As the jewellery is hand crafted there will inevitably be a slight degree of variance from item to item, and all measurements given are approximate and for guidance only.
In regards to the Word Art, a proof will be sent to you for your approval. Once approved, Cutie Keepsakes cannot be held responsible for any spelling / grammatical mistakes. A replacement or refund will only be issued if any errors occur after the approval process. Please ensure the information submitted is correct and spellings/ dates / names are spelt correctly. Should any damage in transit occur please take a photograph and contact me immediately to resolve any issues.
Each one of us is unique and so are our fingerprints. Therefore the quality, patterns and swirls in each fingerprint will all be very different. You will have three attempts to take fingerprints and on receipt of the impression kit I will check the visible lines to assess the quality of the print and test them in the silver. I will let you know straight away if I think the print will need to be retaken or to discuss an alternative option. Additional kits can be bought for £5. Children under the age of 18 months do not tend to have much definition in their fingers so I would recommend taking a hand or footprint at this age. However, I am happy to make an item using a younger fingerprint but cannot be held responsible if the detail is not as prominent as you expect.
Caring for your keepsake jewellery
You will receive a polishing cloth with your keepsake jewellery. Please see the ‘Caring for your silver jewellery’ section on the website where you will find detailed instructions of how to keep your item in the best condition.