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What is the order process?

Once you have placed your order you will be sent a print kit to take the relevant prints. The kit will contain full instructions but there are also instructions in the ‘How to take prints’ page.  A prepaid envelope will be included in the kit so you can send the prints back, as well as a form for you to complete with the order details. Please ensure names and dates are correct.

I need an additional print pack

Should you require an additional print pack, you can purchase another from the ‘How To Take Prints’ page . They are £5 for a hand/footprint or fingerprint kit (including postage).

Are there age restrictions on taking prints?

I have taken handprints of babies just days old and grandparents in their nineties!  There are no age restrictions with the hand/footprints.

However, when taking fingerprints, I recommend that children be over the age of 18 months as young  babies do not have much definition in their fingers. Thumbs work well with little ones and I have found the big toe often contains many lovely swirls which makes a good print! However, please bear in mind that each child is different and develop at different rates so some fingerprints may not be as defined as others. 

I won’t be at home to receive a special delivery

That’s no problem as I can send to an alternative address (work, family member, neighbour). Just send an email and let me know or inform me on the order sheet.

How long will my jewellery order take?

The turnaround time is up to two weeks from receiving the prints back. It may take longer at busy times of the year (Christmas, Father’s day, Mother’s day).  However, if you do need your order by a certain date, please do email and I will endeavour to meet the deadline.

Are the items sterling silver (925)?

925 means 92.5% silver and 7.5% copper. The addition of the copper alloy makes sterling silver a stronger metal than fine silver. All items at Cutie Keepsakes are made from 99.9% fine silver, often referred to as Pure Silver as it is composed of 99.9% silver and nothing else. However, all the fittings, chains, cufflink backs, jump rings etc are all sterling silver.

Are the items hallmarked?

Unless the item is over 7.78g in weight, the law states that silver is exempt from hallmarking.

How do I look after my item?

You will receive a Towntalk polishing cloth with each order. This will keep your jewellery shiny as the cloth is impregnated with polish. I also recommend washing in warm water and a mild detergent. 

Please avoid strong perfumes/ aftershave direct on necklace pendants. Please remove for swimming as chlorine can tarnish the silver.  Please remove bracelets when carrying out any activities where the charms will be at risk of scratching or pulling.  Rubber or sulphur can also tarnish silver so avoid storing your jewellery away from such a storage solution.

I have a special request…do you offer any other shapes for the Word Art prints?

If you have a particular shape in mind, please do email me and I will endeavour to make it for you.  I have made monkeys, cherries and poodles!

Can I have a proof of the Word Art before you send it?

Yes, I will email you a low resolution copy of the Word Art for your approval before I print the final copy.  The Word Art will then be printed, framed and dispatched within 3 working days of your approval.

How do I pay?

You can pay by card, Paypal, bank transfer or cash. I will require full payment before the process starts.

Do you offer refunds/ returns?

In the unlikely event that you are unhappy with your item, unfortunately I am unable to offer a refund as the items are made to order and cannot be resold.  However, I will do my best to rectify any unlikely problems. Please return the item unworn within 10 days of receipt. 

The finished products will be wrapped to protect sufficiently, however, if you feel it has been damaged in the post then please do return to me, unworn, within 10 days.